Returns and Refunds
Every article purchased in House of Avida – Couture and Charity Online Store can be returned.
You can return your item within 14 days from the delivery of the product.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Items should be returned in their original packaging to ensure they are adequately protected in transit
Returns that do not comply with these regulations will not be accepted under certain circumstances.
Once your return has been checked and processed by our warehouse you will be notified by e-mail. The refund will be processed as store credit only.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologize for any inconvenience this may cause.
At the present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online. Please note, that items purchased from a retail store cannot be exchanged at the House of Avida – Couture and Charity Online Store, and vice versa.
Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. In this case we kindly ask you to send the article back to us. We cannot accept items that have been worn and used beyond being tried on.
Your order will be shipped in a neutral box to protect your shipment from robbery.